Month: September 2012

CRM Gets More Professional

Service providers respond to changing market conditions with greater CRM deployments. In the professional services arena, large and small firms alike are finally abandoning spreadsheets in favour of CRM systems made especially for them. In fact, commercial CRM adoption among professional services providers stands at 86 %, according to “The 2012 Professional Services Maturity Benchmark” …

CRM Gets More Professional Read More »