Month: February 2013

CRM adoption

Whilst CRM offers a great leap forward from content management systems its introduction to the business should be planned very carefully as it should become the underlying basis of your company’s infrastructure. CRM solutions only work when everybody uses it. There will be only a few occasions where data will uploaded by the CRM administrator, …

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Contact Management or CRM

CRM or Customer Relationship Management seems to be the buzz technology of today, but why is there so much attention given to this relative “New kid on the block”, after all we have had contact management systems around for many years? The purpose of this article is to outline what an effective CRM solution can …

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