CEB published research in 2011 indicated that 57% of the buyer’s journey is completed before a sales person is actively involved. Today, the trend has accelerated and the number has recently grown to 69%. Today’s buyers rely less and less on the sales rep for information, and more and more on their own resources. Inbound marketing is becoming increasing critical to continued revenue growth.
In order to address this trend, CEOs, sales, and marketing leaders need a solid strategy. Strategy is defined as doing the right things. Strategic alignment begins with a clear understanding of the corporate objectives, followed by the grasp of the inter-dependencies between each of the various functional strategies. You must align corporate to product, product to marketing and marketing to sales in order to achieve strategic alignment. But unfortunately only 9% of companies have been able to achieve this alignment and consistently achieving revenue growth goals.
There are 3 key metrics that are impacted by strategic alignment:
- Probability of making your number. Companies in strategic alignment significantly outperform their peers. They are able to grow revenue faster than both their industry and their competition, and consistently make their number.
- Customer acquisition cost. They are also able to reduce their acquisition costs, which allows them to free up money and resources to spend elsewhere.
- Customer lifetime value. The lifetime value of a customer is extended. They do not lose customers, and generate more profit which again allows them to re-allocate resources as needed to make their number.
How can you ensure strategic alignment? More importantly how do you identify any gaps that may exist? One key step is to use tools like that provided by SBI, Revenue Growth Maturity Model. There are 5 phases, which are defined as follows:
Level 1 – Chaos. You have a corporate strategy, but no functional strategies exist. You are “shooting from the hip” and there is no harmony between functions.
Level 2 – Defined. Both a corporate strategy and functional strategies exist. Though they exist, they are not executed upon, and instead gather dust on a shelf after the annual planning process.
Level 3 – Implemented. Both corporate and functional strategies exist and are cascaded down throughout the organization. But unfortunately this is done is silos and they are still missing a key piece of the puzzle, strategic alignment.
Level 4 – Managed. Corporate and functional strategies exist, and are aligned internally. If this is your organization, you are operating a high level; the top 15% of companies are at a level 4.
Level 5 – Predictable. Corporate and functional strategies are defined, aligned, and implemented, both internally and with the external market.
As the business leader, you must live in your strategy and arm your team with the tools necessary to make achieving revenue growth achievable.
ProAptivity support our clients in achieving revenue growth through the adoption of Maximizer CRM. If you need more information, contact us today on 028 9099 6388 or via email on firstname.lastname@example.org