There are multiple reasons to use with a CRM Solutions Partner. The foremost advantage is they accompany your team throughout the entire process of onboarding the CRM solution. This helps with the onboarding process, enhances user adoption, and helps embed the cultural change that CRM brings to the organisation.
CRM means a lot of different things to a lot of different people. Fundamentally it covers the relationships you have with your contacts and customers. It includes leads who are only just becoming familiar with your company’s name, right through to your most loyal customers. Ensuring that CRM delivers what you need is one of the primary reasons to work with a CRM solution partner.
Organisations all use a different percentage of CRM functionality to deliver excellence in their customer experience. The people best equipped to help you ensure that your CRM delivers the customer experience you need is one of the key reasons to use a CRM Solutions Partner
CRM software creates a single version of truth. A CRM system keeps everything in one place for the betterment of your business and customer experience.
Here are our top reasons to use a CRM solutions partner
Reasons to use a CRM solutions partner.
1. They will help you select the right CRM solution.
There are literally 100’s of CRM systems to choose from. Each system has different features and functionality. Some are complex, whereas others are user-friendly and easy to use. Understanding what you need from your CRM system is fundamental.
A CRM solution partner will be well-versed in the different platforms available. They will be able to assess your needs and recommend the best platform for your business.
2. You can focus on the parts of your business that are most important to you.
You started your business because you were passionate about the product or service that you offer. While you specialise in running your business, a CRM solutions partner specialises in CRM. One of the primary reasons to use a CRM solutions partner, is that they will quickly gain an understanding of your needs and implement an appropriate CRM strategy. Their skills and experience will allow them to handle your CRM with ease, while you focus on the parts of your business that matter to you.
3. They will save you time on training and legwork.
Most platforms require at least a basic level of training in order for you to be able to use it effectively. This obviously requires some investment on your part. If you choose to work with a solutions partner, you will have an experienced trainer to assist your business to successfully onboard the application. In addition, a CRM solutions partner will be able to offer ongoing help and support.
4. They can help develop a thorough understanding of the customer lifecycle.
Every business has a different customer lifecycle. When you work with a CRM solutions partner, you will benefit from a fresh perspective. The solutions partner will be able to look at your customer lifecycle with fresh eyes, assess it and identify any pitfalls. Their skills, experience and advice will help optimise your customer lifecycle, converting more leads to lifelong customers.
5. They will help keep your sales process streamlined from start to finish.
In any business, resources can be stretched. Business processes may not get the attention they deserve. With a CRM solutions partner onboard, you can rest assure that your whole process is being covered from start to finish with a streamlined and consistent approach. This will also give your contacts a consistent experience from your business, whether they are new clients or long-standing customers.
6. A CRM solutions partner will help you bridge the gap between sales and marketing.
Sales and marketing are often approached separately from one another. However, CRM solutions partners recognise the importance of bridging the gap between them. Bridging the gap between sales and marketing eliminates the competitive nature between the teams and aligns their goals. CRM is crucial to your business but can take years of practice to master. Working with a CRM solutions partner will leave you the time to focus on the parts of your business that you are passionate about while being safe in the knowledge that your company’s CRM is being handled by the experts.
Hopefully, this blog has explained some of the many reasons to work with a CRM solutions partner.
Reasons to use a CRM solutions partner.
ProAptivity are an independent CRM solutions provider with over 30 years’ experience in helping clients successfully onboard user-customisable CRM solutions. We focus on the implementation, training, and support of highly customised CRM software solutions. Our CRM software supported by our training provide customers with the tools needed to deliver successful business process management.
Fundamentally, we help organisations embed CRM best practice throughout their organisation. This helps organisations become more competitive, customer focused and ultimately more profitable.
If you need help in understanding why my business needs CRM, maybe some of our video’s or eBooks could help! Alternatively visit Maximizer CRM for more information. You can contact us today on 0330 223 6362 or via email at firstname.lastname@example.org. Contact us today for a free CRM consultation that will assess if your business is CRM ready.