Customer Service Automation with CRM

Our CRM software’s built in Customer Service module helps you deliver instant support to your customers, fulfilling customer expectation. Also gain valuable insight into case status and your team performance.

Increase Productivity & Improve Customer Satisfaction

  • A 360 degree view of your customers from a centralised hub of information
  • Track, manage and resolve all your customer issues, including technical support, billing and returns
  • Create trouble tickets complete with details you can track and search on
  • Automate processes – Escalate and appoint issues to resolve cases faster
  • Monitor all cases entered, resolved and abandoned through an executive dashboard
  • Provide a knowledge base with instant answers to common questions for the customer

Would you like to find out how CRM can help deliver world-class customer service? Get in touch.